CLEARGOLD.COM RETURN POLICY
ClearGold.com wants you to be 100% satisfied with your order. You may return any unused items purchased at ClearGold.com to us within 30 days of the original purchase. Due to liabilities and legal regulations, any used items, including opened items (i.e. opened boxes, packaging, or jars where the "seal" has been broken) are not returnable.
Below you will find the applicable information necessary to begin the return process with us.
How Do I Return An Item To ClearGold.com?
Please begin by contacting us with the original order number or invoice number of the item being returned including the reason for the item return. We will replace or exchange items that arrive defective or broken free of charge within the limitations of the 30 day time period and assuming the returned items are in unused condition. In the event of a return or exchange other than broken or defective items the customer maintains responsibility for the return shipping cost and will need to properly pack the item to ensure that it is returned to us without damage.
Please allow 2-3 weeks for a returned item to be credited back to your account. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). In many cases you will receive a refund much quicker, but please be aware that due to the nature of the Return Process the processing time can be difficult to estimate. However, we will work to complete this process for you as quickly as possible and notify you via e-mail once your refund has been processed.
Please feel free to contact us regarding the status of your return.
All orders are packaged discreetly with the proper packaging materials in order for them to arrive in pristine condition. Orders should ship within 1-2 business days. Delays include but are not limited to Holidays, Inclement Weather, and resolution of any verification for the order.
**Once an Item leaves our warehouse we are not responsible for any lost or damaged items. We take excellent care to ensure your item is correctly packaged, however if any damage occurs due to the error of the shipping company in question, the damage is their responsibility. We are happy to assist you in starting a claim regarding lost or damaged items. **
In the checkout process you will be presented with shipping options from USPS. Shipping time will depend on your geographic distance from us and the method of shipment you choose. Please note that orders will be picked up at the end of the business day, the day that an order ships does not count as a "shipping day." All orders are shipped from Irvine, California.
Special handling requests (e.g. "leave package behind gate", or box art) can be made in the "Customer Comments" section during the checkout process.