FAQS

 1-800-55-CLEAR
support@cleargold.com

 73605 Dinah Shore Dr. 1100-K Palm Desert, CA

 Fast shipping, orders ship within 48 hours

 100% guarantee
Love it or return it

FaQs. General Information

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What makes us different?

We combine the healing properties of aromatics with the therapeutic benefits of cannabis and offer groundbreaking (and soul altering) formulations that combine the ancient alchemy of aromatic medicine with the intelligent, innovative and bold science of Plant Therapy.

What does “sourcing genuine and authentic plant ingredients” even mean?

We will always strive to use only plant derived, plant-based, and whole plant ingredients with an emphasis on sustainability. We formulate without relying on potentially harmful synthetics and other concerning ingredients such as parabens and Sulphates. In order to ensure complete transparency between Clear Gold and its customers, we cultivate relationships with our suppliers, growers, farmers so we know best practices have been taken from plant to you.

How should I store my Clear Gold Body Care products?

We recommend you keep your Body Care products in a cool place away from direct light, or better yet, in the refrigerator. This applies for all Clear Gold Body Care products. NOTE: body butters and body cremes are best stored in the refrigerator.

What can I actually Buy online?

Clear Gold proudly offers all of our premium, Body Care, Home & Wellness, and Herbal Tincture products to be purchased online without infused Cannabinoids. When applicable, Clear Gold will offer products infused with Cannabidiol (CBD) only to be purchased online. If you have questions about what product you are ordering, please feel free to reach out to one of our Customer Service Representatives!

What is Clear Gold’s Return Policy?

ClearGold.com wants you to be 100% satisfied with your order. You may return any unused items purchased at ClearGold.com to us within 30 days of the original purchase. Due to liabilities and legal regulations, any used items, including opened items (i.e. opened boxes, packaging, or jars where the "seal" has been broken) are not returnable.

How Do I Return An Item To ClearGold.com?

Please begin by contacting us with the original order number or invoice number of the item being returned including the reason for the item return. We will replace or exchange items that arrive defective or broken free of charge within the limitations of the 30 day time period and assuming the returned items are in unused condition. In the event of a return or exchange other than broken or defective items the customer maintains responsibility for the return shipping cost and will need to properly pack the item to ensure that it is returned to us without damage. Please allow 2-3 weeks for a returned item to be credited back to your account. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). In many cases you will receive a refund much quicker, but please be aware that due to the nature of the Return Process the processing time can be difficult to estimate. However, we will work to complete this process for you as quickly as possible and notify you via e-mail once your refund has been processed.

Do I need a Clear Gold account to order online?

An account does not need to be created to shop online, guests are always welcome! Although, becoming a registered Clear Gold customer eases the purchasing experience by: allowing you to save your personal information, delivery addresses, past orders and upcoming product releases.

What does the newsletter even have inside?

When you sign up for the Clear Gold Newsletter you will be the first to know about Clear Gold customer events, as well as receiving unique insights and perspectives from our network of Plant Therapy experts!

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